Refund policy
We hope you love your pieces from McCormick & Palm Co.
If something isn't quite right, we gladly accept eligible returns for store credit only within 14 days of delivery.
To be eligible for a return, items must be:
- Unworn
- Unwashed
- Undamaged
- Free of stains, odors, makeup, or pet hair
- Tags must still be attached
Items received after 14 days will not be accepted.
Final Sale Items
The following items are FINAL SALE and are not eligible for return or exchange:
- Sale items
- Clearance items
- Items purchased with discount codes
- Accessories
- Jewelry
- Swimwear (FINAL SALE)
Return Shipping
Customers are responsible for return shipping costs unless we made an error with your order or the item arrived damaged.
Damaged Items
Any damaged or incorrect items must be reported within 2 days of delivery.
Please email:
support@mccormickpalmco.com
with your information-
- Full Name
- Order number
- Clear photos of the issue.
- Reason for return
- Item(s) being returned
Return Instructions
To start a return, please email:
support@mccormickpalmco.com
Include the following information:
- Full Name
- Order number
- Clear photos of the issue.
- Reason for return
- Item(s) being returned
Once your return is received and approved, please allow 1-3 business days for processing. Store Credit will be sent to the email associated with your order.
Processing Time
Returns are processed within 5–10 business days after we receive them.
Store credit will be sent via email once approved.
Exchanges
Need a different Size?
Please email us at
support@mccormickpalmco.com with your order number and the size needed. if the requested size is available, we'll gladly help with an exchange.
Additional Information
Please note that color variations may occur due to lighting, photography, and screen settings.
McCormick & Palm Co. reserves the right to refuse returns that do not meet our return and refund policy requirements.