Frequently asked questions
If something isn't quite right, we gladly accept eligible returns for store credit only within 14 days of delivery.
To be eligible for a return, items must be:
- Unworn
- Unwashed
- Undamaged
- Free of stains, odors, makeup, or pet hair
- Tags must still be attached
Items received after 14 days will not be accepted.
Final Sale Items
The following items are FINAL SALE and are not eligible for return or exchange:
- Sale items
- Clearance items
- Items purchased with discount codes
- Accessories
- Jewelry
- Swimwear (FINAL SALE)
Return Shipping
Customers are responsible for return shipping costs unless we made an error with your order or the item arrived damaged.
We ship orders as quickly as possible and make every effort to get your items packed and on the way fast!
Orders placed before 10AM (Monday-Friday) may ship the same business day, during high-volume launches, sales, or collection drops, please allow 1–4 business days for processing and packaging. (excluding weekends & holidays).
Once your order has shipped, delivery time will depend on the shipping method selected at checkout. processing time is separate from shipping time.
Please Note:
- Business days do not include weekends or holidays.
- Processing time is separate from shipping time
- Orders placed after business hours, or on weekends, or holidays will begin processing the following business day.
- Orders flagged for additional verification may experience delayed processing times.
- Shipping carrier delays are outside of our control and shipping charges are non-refundable once an order has shipped. You may experience delays during peak seasons also.
All orders ship via standard shipping unless otherwise selected at checkout.
Please double check your shipping address—
We are not responsible for lost or returned packages due to incorrect information.
Yes! Free local pickup is available during select pickup windows. Pickup details and scheduling instructions will be sent after your order is placed. Please review our Local Pickup Policy for additional information.
As of right now we are only located online, but soon well be able to travel and let you know where we will be!
Gift cards, accessories, cosmetics, intimates, bras, camisoles, slips, tights, swimwear, socks, and clearance items are final sale.
Yes! Use the “Notify Me When Available” button on the product page to get alerts if we restock.
We drop new arrivals bi-weekly! Follow us or check the “New” tab on our website for the latest.
No problem! Email us anytime at support.mccormickpalmco@gmail.com and we’ll be happy to help.
Earn points every time you shop with our McCormick & Palm Co. Rewards program! Look for the pink rewards box in the bottom right corner on our website to sign up, track your points, and redeem rewards. To redeem your points follow these steps: Login to your account by clicking the pink rewards box in the bottom right corner on our website. After you have logged in go back to the box in the right corner and click ways to redeem. Redeem your points and it will send a discount code to your email to use on your next purchase. *Only one discount can be applied at checkout.Watch the video